FREQUENTLY ASKED QUESTIONS

Customers are not obligated to sign up for an account. However, it is suggested to create one so that there is more flexibility for customizing your features. Customers will be able to pause, cancel or stop auto renew features for their subscription membership. There are also additional benefits for users through the account creation process.

You can skip or pause your subscription a month (or more) by logging into your account and following the directions for pausing your subscription. You will need to make sure that you have registered to pause or skip the subscription a month before the renewal date of the upcoming box which is the first of the month.

Please navigate to the Contact section located at the bottom of the website under the "SUPPORT" header. You will be able to contact our support team with any general inquiries. We will do our best to respond as quickly as possible and notify you once your response has been received in our ticketing system. You can also reach out directly to Support@gocarebox.comwith any inquiries. Please make sure the subject of the email includes details regarding the specific reasoning for reaching out.

You can go to the Login section on the top right of the website to go to the create a new password. You should receive an email notification confirming that your password has been changed once submitted. Please check your spam folder if you do not see the email. Please make sure any messages found in the spam folder are changed so that they are no longer received as spam. You can reach out to Support@gocarebox.comif you are still experiencing difficulty.

Orders are billed immediately to the credit card on file. Your order will then be added to the next batch of orders. The cut off for ordering the next month's box is the end of the month. Then we ship the boxes between the 15th -19th of the month. The reason why Go Care Box is structured this way is to help cutback on inventory cost which translates to a higher purchasing ability for us to acquire more and higher quality items for the next box.

It takes 2 weeks to ship the boxes after the end of the month because we need to place orders with our vendors once we have the total amount of orders for the current month it calculated. This allows us enough time to make sure we receive all the items for reshipment and allocate resources in case there are extended delivery times for receiving the items in our facility. We wait to the end of the month to determine the final items that will be shipped in each box so that we can maximize the number of items we send with the biggest cost savings.

Your subscription will automatically renew on the first of the month, 3 months after the number of original prepaid boxes has been fulfilled. Example: If you selected the prepaid 4 Go Care Box Annual Subscription option that delivers a box every 3 months, then your subscription would renew three months after your first box was delivered. You can always log into your account to see your renewal date information.

The cut-off date for ordering the next month's box is the end of the previous month. Example: If you order a subscription on June 28th,the next box will ship between July 15th – 19th. If you had ordered the subscription on July 1st instead, the delivery for the next box would be between August 15th – 19th.

Please make sure the promo code you have is applicable to the purchase option you have selected. Promo codes are dedicated to specific options due to the discount structure we offer.

Go Care Box offers promotional offers that change from time to time. It is important to make sure the code you are currently trying to use has not expired. There are no acceptations for codes that have already expired. You can gain new promotional codes through signing up on our website or finding available codes through our promotional offers. Potential members are offered incentives to join the Go Care Box community and gain access to the additional benefits of having a membership. Promo codes are not able to be used more than once per user.

Can I use more than one promotional code for my order?

Promo codes can not be combined with more than one code per purchase. Additional promotions will be applicable to specific purchase options. Current discounted items will have the normal discount code applied and then the promo code will be applied to that discount price.

Will my promo code discount code apply to each box I order?

Promotional codes will only apply to the first box purchased and will not apply to any additional boxes that are purchased under the same order.

Why is my promo code not working?

Please make sure you use the correct link provided when signing up for Go Care Box. Each promo code will be linked to a specific purchase option. Make sure the code provided is referenced to the purchase option you have selected. Please double check to make the code has been entered correctly and that the code is still valid.

Data subject Request (GDPR)

What are my rights regarding my data?

Customers located in the European Economic Area have additional right that allow them to prevent the processing of, erasure of, data portability and prevent processing of personal information. You can use your rights under GDPR by sending a request to Privacy@gocarebox.com.You will need to confirm additional information once your message is received.

Data Subject Request (CCPA)

Customers located in California can exercise additional right to request detailed information regarding the disclosure and how personal information will be used, copies of personal information, or deletion of personal information. Customers in California also can opt-out of having their data released to third parties. Please note that Go Care Box will not sell consumers’ data. You have the ability to use your rights governed by the CCPA by emailing us at Privacy@gocarebox.com. You will need to confirm additional information once your message is received.

How am I able to use my right regarding my data?

Go Care Box has security measures that need to be followed to confirm who you are to release certain information. This will allow us to determine access to personal data and the ability to use your rights as applicable.

Residents not located in the EEA or CA Locations

Please contact us at Privacy@gocarebox.comif you have additional requests in regard to removing personal information. You can make changes to your information through access to your personal account.

Go Care Box was founded with the idea of gifting in mind. We have tailored products that are sourced to accommodate high quality gift options. The first initial gift option will allow you to write a custom message that will be sent with the first box delivered to the recipient. All giftoptions will automatically expire once the amount of selected orders isfulfilled without any additional need to cancel.

Every gift includes the option for customers to create a custom message for the recipient that will be sent with the first box for her and him. This is a $4 value that is offered for free as a cost benefit of our service. We want to make sure the value you receive from the gift option is higher than almost any other gift option you can offer. What makes Go Care Box a great gift option is that the items included are usable and have value. We believe that sending a GoCare Box verse flowers is much more meaningful based on the tailored items included.

Gift options can alter slightly from the standard subscription offering. This is done because different products can appeal to people as gifts options more than a standard subscription option. We do our best to ensure that each box offered has desirable gift options.

Go Care Box is committed to bring our customers productoptions the safest way possible. Go Care Box was founded with customers best interests in mind to increase awareness on how to live a healthier lifestyle. We understand this is a difficult time and we will do our best to make sure we uphold our highest standards. We want to inspire people to come together and offer support and share stories on our platforms.

1.     Community Forum. You can follow our Facebook group and share stories to offer support to others. This will allow people to share advice and new ways of thinking.

We will be taking precautions to make sure we have a safe and secure environment for offering our services. We believe that coming together during times like these are what makes the world a better place. We look forward to hearing from you through social media platforms.

Thank you for being a part of Go Care Box.

Rob & Lucia

Co-Founders, Go Care Box

Customers can choose from One-Time Purchase or Subscribe & Save for Pay Per Order, 2 Go Care Boxes (Gift Option Only), 4 Go Care Boxes. Subscriptions have the additional flexibility to be delivered Every 3 Months. Additional Membership features can be found here.

Gift options will end after the initial number of boxes ordered is fulfilled. Any regular Subscriptions will auto-renew based on the amount of boxes ordered and will renew for the same duration originally ordered at the same delivery variance. Example. If you order 4 Go Care Boxes at the variance of Delivered Every 3 Months, your subscription will renew for another 4 Go Care Boxes  at the variance of Every 3 Months once the first 4 (four) boxes have been shipped. Customers can turn off the auto renewal feature on their account page. You must cancel before the end of the month before your last box has shipped to ensure you are not renewed and charged again. If your subscription renews for the original prepaid option and you decide to cancel before all orders are shipped, the remaining number of boxes will ship and then the subscription will end. Go Care Box will work with you to try to assist with any requests to help manage renewed subscriptions. (Example. If the subscription renews for another 4 Boxes and you choose to cancel before the first 4 boxes are shipped, then the remaining boxes will still ship even though the subscription is cancelled and then the subscription will end.)

Go Care Box is a Subscription and Gift based service that focuses on offering Organic, Non-Toxic, Eco-Friendly products. We source products that appeal among these three main categories. Products can be divided into smaller subgroups like All Natural & Organic, Comfort, Home Essentials, Innovative Gadgets, Personal Care and Safety. We sort through thousands of products to select the best ones that contribute to improving our customers quality of life. 

We offer four types of purchase options that can then be delivered every 3 months. Our customers can select from a One-time Purchase option that ends as soon as the order is shipped. We have Pay Per Order which is a prepaid option that will send one box every other month after your first box. Then there is a prepaid option for 2 Go Care Boxes and 4 Go Care Boxes that can be delivered every 3 months after receiving your first box.

Each box is made with products focused on Organic, Non-Toxic, Eco-Friendly and Innovative Products. You will receive the number of prepaid boxes every 3 months. You will be immediately charged for the total cost of all the boxes you have selected for your subscription. You will receive a confirmation email and can create a personal account to help manage the features of your order.

Subscriptions that are selected as gift options will end after the original amount of ordered boxes is fulfilled.

Subscriptions that are not gift options will auto renew based on the original prepaid option purchased at the same variance. You have the option to turn off the renewal of the subscription before the total amount of orders is fulfilled to make sure the order ends.

Go Care Box focuses on offering some of the best product options on the market for product categories you can use on a regular basis but might now be aware of. These products fit into three main categories of Organic, Eco-Friendly, Non-Toxic lifestyle products.

Uniqueness: We do our best to make sure that the items you receive one month will not be duplicated. Example: If we send you an organic skin care lotion on month, we will make sure that we send a different type of organic product the next. This helps ensure that you are constantly introduced to new and refreshing organic products, as well as increase your awareness among multiple product categories.

Product Awareness: We include a form will with information for each product included. This will include information about the Brand and the specific product included and reasoning on why we selected it.

Ingredient Awareness: Some of the products will also include analysis of the ingredients that make it a great product and compare it to other types of commonly found ingredients in similar products that you should be aware of.

Cost Savings: We include information about the current retail price for the product you received so that you can see the value you receive in each box.

Discount Codes: We include additional exclusive discount codes you can use on some of the items included in the box so that you will be able to repurchase what you like once you finish the current one.

Sub-Categories

All Natural & Organic: Healthier options to increase awareness of product categories you already use or would have thought of.

Non-Toxic: Focused on personal care and home essential products for daily use.

Eco-Friendly: Everyday products that keep your living space a clean and healthy environment.

Personal Care: Items focused on keeping you looking and feeling your best.

Safety: Awareness of product options to be prepared and protected.

We encourage our customers to participate on our platforms.We post regularly on our Instagram, Facebook Group, Twitter and YouTube. We want to help encourage and educate people on product options that can promote a happier and healthier lifestyle. You can follow us on Instagram through #GoCareBox and lookup up our social networks by searching Go Care Box.

We also offer the ability for our customers to participate in our referral program and Go Care Box points options. These options can be found in the “About Us” section at the bottom of our website. Our Brand submission portal allows brands and customers to submit information on products that focus on our core categories. We will review all submissions and determine which options would be the best fit for our customers needs and wants.

Go Care Box offers select deals to our active members. We introduce new products and provide additional discounts, in addition to current sale options. You can receive these offers though emails after you have signed up or checkout out on our website. These offers will be provided randomly and will be valid for a limited time.

Go Care Box will periodically offer additional options that you can add onto your subscription or One-Time Purchase option. The additional items will add their pricing to the pricing shown for the current box option you choose.

Go Care Box offers a one size option for the total interior dimensions of 10 x 8 x 4 inches. We have found that this size box allows us to offer free shipping at the current price point for offering full sized items that offer a cost savings. We do out best to make sure each box is packed with items that you need and will use on a regular basis.

1) PAYMENT: You will be immediately charged once your order is placed. After we process your first payment successfully, we will ship boxes between the 15th and 19th of each month based on the customers delivery variance.

2) INFORMATION CHECK: We may reach out to you if further clarification is required about placing your order. Customers should double check that all billing and shipping information is accurate before placing an order. Go Care Box cannot be held responsible for any lost boxes due to incorrect addresses. If a box is returned due to an invalid address, a shipping and handling fee of $12 will be charged to reship the package.

3) PACKING: Go Care Box will log your order so that the products can be preordered for shipping. Each box will be tailored based on our core product categories.

4) SHIPPING: Go Care Boxes will be shipped through USPS Priority Mail at a rate of $4.95 per box. Customers can expect to receive the first box 3 to 10 business days after the order has shipped. A tracking code will be released once the order has been filled.

We will reattempt to charge your card up to 7 times. If we are unable to process your order after the final attempt, we will place the order on hold.

If a customer’s card is declined for insufficient funds or has expired during the renewal period, Go Care Box will try to place an order up to 7 times over the course of a week (once a day) to try to renew the subscription. Your account will be placed on hold if the 7th attempt is still unsuccessful. This will then require further action on the customers behalf to determine the appropriate step to move forward. We encourage our customers to monitor their credit card information and make sure all information is successfully renewed. Go Care Box will not be held responsible for and charges regarding overdraft fees from banks or credit cards.

All your billing information for the payments you have been invoiced are available in your account portal. This will provide all current information on file and provide insight on information regarding upcoming charges.

Yes, sales tax will be added to the total cost of the order at the end of the checkout process.

After the initial purchase you will receive an email notification confirming your order has been processed. Please check to see if you received this email to confirm that the order has been registered and check spam folder if necessary. Your notification email will provide information regarding the shipping schedule Go Care Box follows where we ship all packages between the 15th-19th of the upcoming month. For more information on our business structure you can see additional explanation in the “How long does it take to receive my box each month” in this section.

You will receive a tracking notification once the order has shipped. Please contact support@gocarebox.com if you do not receive the tracking notification after the 19th of the month for which you are expected to receive your order.

We ship GoCare Boxes between the 15th and 19th of each month depending on the delivery cycle chosen by our customers at that time. Customers located in the United States can expect to receive their boxes between 3 - 10 business days after the boxes have shipped.

We only ship within the United States at the moment.

The boxes ship through USPS Priority Mail between the 15th - 19th of the monthly occurrence based on the variance selected. The standard lead time is 2 - 5 business days from the point that the box is shipped. You will receive an email notification with tracking information on the date that the order has been shipped. You will be able to track the package based on the tracking information provided. Typically, our boxes arrive at our customers locations at the lower end of the delivery timeline.

You can cancel your membership at any time. You can do this by logging into your account and navigating to the cancel my order section. If you have not created an account, then please do so through the links provided in your confirmation email or login on the website so that you can follow the cancellation process on your account. You will not be charged any cancellation fees.

If you don’t want your subscription to renew, you must cancel your subscription before the end of the renewal date for your last subscription box to make sure you are not recharged for the original purchase amount. We will do our best to work with you on issuing a refund if Support@gocarebox.com is contacted within 24 hours of the auto renewal.

Please note that canceling your account does not provide a refund for any prepaid boxes. Reasoning why we are not able to provide refunds for remaining orders is because there are special discounts applied as a benefit to you that would not be able to be upheld with ordering less boxes. Cancelling will not stop any pending charge. It is your responsibility to review the terms and conditions that clarify all subscriptions renew and ensure that cancellation occurs before automatic renewal occurs. Your cancellation will take effect as soon as the current billing cycle fulfills the current orders.

You can change your address by logging into your account or emailing Support@gocarebox.com. Please make the subject clear regarding the required task. Example: Subject of email can read “Change my Address – etc.”. The cut off date for changing the delivery address for the next box is the 15th of the month leading up to the next set of shipping dates. Example: If your next box is shipping between November 15th -19th, then you must make sure the change is placed before November 15th. You will receive an email notification shortly after the address has been updated into the system. It is the customers responsibility to make sure all shipping and billing information is accurate to ensure a successful delivery.

Go Care Box is not able to switch your plan over to other subscription options currently. If you wish to change your account to another option, you will need to finish the current order and make sure it cancels after the amount of purchased boxes is fulfilled. Then you will be able to select a different plan once the current one is completed.

Go Care Boxis not able make changes to your order because the processing starts immediately. This includes the purchase option you have selected, and additional credentials entered. You will need to create and account and login through the link provided in your email or website so necessary changes can be made by you. You will be able to change your billing address in the system up to the date that the order is shipped. Please contact Support@gocarebox.comif you experience difficulty processing changes on your account. Please reference out Billing and Shipping schedule for more information regarding how the payment and shipping cycle works.

You can log into your account and update your billing and shipping information at any time. You must make any changes before the end of the month leading up to your next scheduled delivery to ensure that the order will be sent to the correct information on file. You can reach out to Support@gocarebox.com if you have any difficulty changing information or need additional assistance. Please make sure the subject of the email clearly outlines the topic of concern so that we can manage your request in a timely manner.

Tracking information will be provided to you once the order has shipped at the email address, we have on file for you. Please check your spam folder if you do not see the tracking information after the 19th of the month for which you are expecting to receive a delivery.

You will need to contact the carrier with the tracking information provided once the order has shipped. This is the quickest way to resolve any concerns or questions. Common questions regarding the current tracking information have been outline below.

My order was marked as delivered but I do not have it.

Deliverie sare can be prematurely marked as delivered when they have not been. Orders will typically arrive within 2-5 business days after the tracking number is provided. You can contact the shipping carrier for more information regarding the delivery if necessary.

I still do not have more order after 5 business days past the shipping date.

You can reach out to our customer support team at Support@gocarebox.comif your order still has not arrived after waiting 5 business days past the shipping date.

Order appears to be held up in the shipping facility.

Updates through the carrier on the location of the box may be delayed, causing the appearance that the order is at a standstill. It is advised to reach out to the carrier if your order has not been updated in the tracking system after 5 business days.

My order was sent back to the sender.

Please reachout to our customer support team at Support@gocarebox.comif you receive a notification that the box was returned back to the shipping facility.

We will not be able to change the address your selected after the order is billed. You will be able to change the address in your account up to the point that the order has shipped. You will need to contact the carrier for assistance through the tracking order number provided in your email notification after the order has shipped. They might be able to assist with rerouting your order.

You can review, confirm, and alter the shipping address for any of your billed orders on your account through your account portal. Please navigate to the order details section to make any necessary changes.

Your account is immediately charged once an order is placed. If you cancel right away, your order will end after the ordered number of boxes is fulfilled. This will also ensure that your Prepaid options will not renew. You will still receive the boxes ordered at the variance selected (if applicable). If you have canceled because you changed your mind and no longer wish to receive any boxes, you must immediately email us at Support@gocarebox.com and request a refund through email. These refunds must be manually refunded, and the request must take place within 24 hours of the cancellation.

We do not currently accept returns or process refunds. Items that are damaged or defective are eligible for refunds or credits to an account based on customers service assessment of the situation. We require customers to submit proof through photo evidence to Support@gocarebox.com with the damages or defects outlined with as many pictures as necessary to provide a valid claim. The claim must be placed within 5 days of receiving the box. Our team will work with you to determine the appropriate steps to follow so that the situation will be resolved.

You have up to 24 hours after your subscription auto renews to contact Support@gocarebox.com and request a refund. We will do our best to work with you regarding your request.

We will work with our customers to determine the best path of resolution through the means of a store credit, refund, or replacement of the items. Customers must contact us at Support@gocarebox.comwith images of the damaged or defective items within 5 days of receiving the box. We will need to see the following: 1) Pictures of the outside condition of the box upon delivery 2) The damaged or defective item with the concern clearly visible 3)A picture of the inside of the box with the contents delivered. Our customer service team with work with you to weigh all options for resolution. We must receive the returned damaged or defective item before we are able to ship out a new replacement for the item. It is the customer's responsibility to pay for the return label for sending back the damaged or defective item.

All Go Care Boxes come with tracking. Go Care Box is not responsible for and lost or stolen packages once marked delivered by the postal carrier. Customers must contact the postal carrier’s official website with the tracking number provided to submit a claim. Customers are encouraged to make sure that the location on file is a secure location to receive packages. Customers can also choose to have boxes held at the post office to make sure a safe delivery takes place.

We will only honor refunds within 24 hours of placing the order or renewal of the order. Go Care Box is not able to grant refunds for boxes received. You must email us at Support@gocarebox.com and request a refund via email. The refund will be manually processed and can take between 5 - 10 business days for a full refund to appear back on your card.